VR 2 – CUSTOMER SERVICE SKILLS
The VR 2 Module deals with the delivery of customer service in an effective and professional manner. It also covers the need to develop a positive working relationship with both the customer and colleagues and the need for early recognition of the customer’s needs.
Theory
- The Importance of Effective Communication
- Different Forms of Communication used within the Recovery Industry
- Creating a Positive Impression of Yourself and Your Company
- Identification of Potentially Dissatisfied Customers
- Identification of the Different Types of Customers and their Needs
Practical Skill Instruction
- Demonstrate through Role-playing the Skills Learned
